I have a question regarding tim hortons.

when you purchase your coffee ,they stir

your coffee with a spoon. sits in water all day or even if water is changed once

every hour can this be bacterial causing.

note. someone has a cold or sore throat brings in there plastic cup ask for coffee.that spoon is used once again?

need I say more.

To whom it may concern,

I was very disappointed today with the service that i received at tim hortons, it was very early in the morning approximately 6:15am while i usually take my coffe & bran muffin to go while before i run off to work, however today i was very disappointed in the service that i received from an employee.

First off i usually go through the drive thru and no cars were in front of me, no one was responding through the speaker booth while i was waiting for someone to say something, so i got tired of waiting and said "" Hello "" then a little voice said Can i take your order ? very rudely so then i asked for my order and while i was driving up to the window i heard a comment which i do not want to tell you as i found it very offensive and i know that word is slang as i am old enough to understand what it means as i have heard this name before.

I had my friend with me in my car and she also said to me did i just hear what i think she said and we said " looks like " so then as i approached the window the person serving me at that time looked at me with a scowl on her face as if i had been disturbing her chit chat with the other 2 people beside her, very unprofessional as this may sound i received my order without a Thank You, which i always received great service at this location ( jane st/ alliance )JANE PARK PLAZA, to my amazement i even had the common courtesy of thanking this person for upsetting me and heard not one thank you at all.

I have never had a problem with this store i have always had great service and very pleasant people serving however i feel that as a customer i should be treated with respect even though you may not be having a great night or day for that matter.

I was very disappointed and felt that i know i can go to other coffee shops however i really enjoy tim hortons as a whole, today i felt unsure of my self and this doesnt look good for other customers or other people to know . I just thought i would make this comment as i'm not sure of who to contact but i just feel that this person should be spoken to as i feel this person may have been treating other customers the same way which is not right.

P.S. The next time this person decides to make a comment like that she should turn down the speaker on her headset so atleat no one can hear her dont you think ?

Yours Truly very disappointed,

L. Rodney

Kevin,

In response to your stirring the coffee question ...

The spoon is kept in a cup with ice and is cleaned regulary throughout the day. This spoon is not used (or should not be used, as stated in the training) for travel mugs, as the staff member is to use a disposable straw to sir the coffee for travel mug refills.

Hope that helps :-)

Okay I have a question... Where the hell do they get their coffee? Where are the beans from I am doing a school project and I need to know who their suppliers are. If anyone can help me that would be excellent.

Alexis

Alexis, the company searches all coffee producers for our "special" blend. It's then sent to our "roasters" for processing. Please contact TDL perhaps for some help on your project.

I won a muffin on the roll up the rim contest and I was very disappointed with it. It was very dry and seemed stale. I have eaten a lot of Tim Horton's muffins and the last 2 that I have had - at 2 different locations - have not tasted fresh. I have always been a really big Tim's fan and I still love the coffee but I won't be buying any more muffins for a while.

Ruth

i bought a 60 once thermas from tim,s. it comes with 6 cup,6creams sugar. i filled it this moring i was told that i would not be getting roll up the rim cups. i work early mornings & then an other job,so i realy need my coffee.what i do not understand is that ibought one promtion & laiter in an other one they say that you do not get everything that goes with the other.i work with 7 other people we havebought 120 coffees to date,we are thinking of going somewhere else for are coffee needs.

Re stale muffins:

I don't know about the muffins, but Tims have recently moved to baking their donuts in Brantford Ont, and shipping them frozen to local stores (you may have noticed the large freezers installed a few months ago at some of the locations), where they are heated up (re-baked?) and served. This could be the reason for the lack of freshness for some of their products.

I was given a BIG TIM for christmas .. I am a horton's junkie and I buy at least 5 cups a day, this morning i hop in the car with my big tim and head off to Timmy's. The big tim to fill is $5.79 plus tax ..so it's $6.50, i asked for my roll up the rim's and they inform me i get only one. If i was to spend $6.50 on coffee in normal cups, i would have 4 medium roll up the rims, the people behind the counter were very rude and the only explaination i got from them when i asked was they had to watch a video, that does not help me understand why you would treat any customer like that. I work in the service indusrty, and I thought "the customer was always right.." I would like to know why i am not getting the roll up the rims with my big tim .... is it not 6 med coffees in that mug ??? please give me more information thank you ...kim (guelph)

I'm trying to confirm or dispel a story that someone rolled up their rim and it said "Please Play Again" (big surprise, eh?). They then continued to roll up the rim around the whole cup. When they rolled up the rim on the back of the cup it showed they had one a car.

This sounds like a silly legend to me. Can anyone confirm or dispel this for me please?

Thanks.

-= Kevin =-

I just heard from a friend whose friend won a truck. When he went to claim it, he found out that it wasn't a truck he'd won but a one year lease on a truck. He's now going after Tim Horton's for false advertising.

I keep hearing over and over that the SUV's that can be won are only one year leases! I've even been told that by an employee at Tim Horton's. I had heard this during the last three roll up the rim contests. What is the truth?

No, it is not true regarding one year leases. See our website regarding contest rules. http://www.timhortons.com/english/images/2004EngRules&Reg.pdf

Once again the Ruk rocks by connecting the quester with the source

My wife and I both work with kids and thought it would be great to find out how to get some of Tim Horton's posters that have youngsters in hockey sweaters and refers to something about fun having nothing to do with the score. any ideas?

FYI... staff at Tim Horton's are told to onlygive one roll up cup with the Big Tim. It is reinforced by training materials from head office. If you have a problem with the rules, instead of taking it out on the minimum wage counter girl, why not e-mail or phone TDL and ask about the rule??? Just a suggestion as they make the rules.

Ned- ask at your local store if they are throwing out the posters after they are removed... unless someone has already requested them they usually do and will give them away if you want one. If they don't have anymore, ask for a # for the local marketing dept... they usually keep a bunch of ole promo stuff.

Yes, I am a high school student in Nunavut, and i was just wondering how i can contact some one about fundraising. I have been accepted to participate in an extrodinary expedition, and need sponsership. That would be greatly appreciated

About Tim Hortons:

Has anyone thought about where Tim Hortons coffee comes from and how they get it? Tim Hortons says they are all about coffee, and like to help the individuals in economically unstable communities in Central and South America. They also say that they "provide schools, places of worship, and fields for children to play soccer on" in these economically devastated communities. But, Tim Hortons does not have any proof that they are doing these good things in these countries. There isn't any documentation on their web site, or in their stores. Tim Hortons' reasoning for this is that they do not want to advertise all the good things they are doing, "to sell more coffee and donuts". I think it is strange that Tim Hortons advertises for the good things in Canada and the United States (i.e. Tim Hortons Children Fund) but not the good things they are doing in Central and South America.

If you are curious to find out their reasoning behind this, give them a call toll free at: 1-888-601-1616

hi

i have a couple of things to say about the roll up the rim contest.i was one of the lucky winners in this years contest,i won a bike back in march,here it is may 20,2004 and i still have not recieved my prize as of this date.now the way i see it is that if i won it then i should have gotten it by now,i was also instructed to send my winning tab to the us and i live in cananda,so i not only have not got the bike but i also had so spend $11.60 to submit it ,come to find out i only had to send it to NB and i live in NS would have cost me 57 cents.so just to let people now and the owners of tim hortons that when the next contest comes around i will no longer be playing,what is the sence of playing if you end up with all the hassel and still no prise

Hi, I was an employee or Tim Hortons for 7 years, I was the supervisor then baker then Assistant Manager, I did it all. In December my doctor took me off work for a month. After the month was over I attempted to return to work only to be told that they didn't want me back. That my being sick for a month was unprofessional. Shortly after that I was then banned from the building. I am asking someone to explain to me how this is right. I will never let my future children or even my childrens children ever work at Tim Hortons becuse I would never want this to happen to them.

I am the lowest lever worker at tim horons and i have been for about a year now, it is NOT a good working enviroment, the staffing sucks an the management is really poor. they have me working split shifts every day, i work a four hour shift and go back five hours later to do another two hour shift, this way they get out of the breaks that they are required to give to us every 5 hours. Most of the employees there are single mothers with kids trying desperatly to keep a job, and if you screw up you do get fired quite quickly. plus the training is all done on CDs and is not hands on most of the time you get thrown out onto the floor. I am quitting this job because i cant handle the management and it's "open door" policies which include it getting slammed in your face when you ask for better hours or anhything else

oh yeah, if you do see a female worker there, please do tip generously, i know quite a few that are struggling to get by and they need all the help they can get, tim horton does not pay nearly enough money.

I also am a roll up the rim contest winner. Also a lovely mountain bike. And , yes, I also have not received my prize. I also had to send my application via registered mail $$$$$!!! I really hope Tim Hortons is aware of the huge public backlash that the McDonalds corp had after the public found out that the Monopoly contest winnings were rigged. I also find it strange that the only comment timmies has on the lease scandal is "..check our full contest rules." Typical suit response.

I have a question,Tim Horton's on Wellington in London Ontario near Grand ave,ask's if you want your ice capachino with white milk,chocolate milk or cream,their doing that hopeing for you to say milk where it cost less for them to make, they should offer less price if you accept milk.there good but very expensive,alot of people don't know and will say chocolate milk,they taste watery with milk,as my wife brought one home not knowing with chocolate milk.felt like throwing it down the sink but there too expensive.

I am currently a manager at a Tim Hortons in Windsor Ont. In response to, "Wesley", Tim Hortons is an excellent working enviroment. Maybe not at the one you worked for, but me and my staff get along great and we get all of our work down to TDL standards. About the 2 hour shifts, you should be happy that you work for 2hrs and get paid for 4. That is the Law in Canada. Please see the Labor Law of Canada for further details.If i treat my staff with Respect, i will get Respect.

About the car scandal...When you win a SUV, Car or Truck in the Roll Up the Rim contest, you Own it. It is yours. The only restriction (that has anythign to do with one year) is that you are not allowed to sell your won vehicle within one year. You should receive your Shwin Bike within 2 months of winning. I had 3 winners, all receiving their bikes at the end of May. If you have not recieved your bike, you should call your local District Manager, or set up an opointment with the Owner.

Question about the calorie count in the Ice Caps. Not all of the stores ask you if you want it with milk, cream or the chocolate milk. Thanks for any answers to my question.

My son is an employee at one of the amherstburg branches of Tim Horton's.I am well aware the same franchisee owns all the branches in AMHERSTUBRG.It is beyond comptempt that any employee anywhere could be treated in this manner.An eight hour shift and two ten minute breaks.IF YOU HAVE TIME TO LEAN YOU HAVE TIME TO CLEAN.The pop machine has been taken out and if you need a cold drink you buy one. That was followed by the sheer nonsence you stand behind the customer and order what you want for your break.YOU TAKE THE CLOCK WITH YOU AS TIME IS TICKING.

My son is his first three months closed the store at eleven and was back at six.That is against the law.We were called night and day when people didn't show up for a shift. You need to come back in and empty the truck as your job is pending on it.

My whole house last week was woken at five in the morning by the same manageress or her daugther.My son was suppose to work at five pm not am ,but not a word of apology.

I will take this to the big leagues and go to head office where they will hear the kids today are your customers of tomorrow.

You can't treat them like rubbish.

I,m A Assistant Mgr for A Tim Hortons in the columbus,Ohio area. The Franchise owner is a fucking corporate twit. He has 3 stores already that he can not run. They gave him his 4th a few weeks ago in a different city and they are building a forth for him. He does not care about his employees only his select few. My General Mgr is never at the store to handle anything but he tells us he is here for you.When he is there he is causing nothing but ill will in the store. Leaving notes that are nothing but harrassing to his management staff and his employees. Another thing is that he is changing times cards so as to alter the time that employees have worked. This is highly illegal and I've got the copies of the time card records to prove this. It has been going on for over a year. The trouble is I think the General Manager is to stupid to realize that the computer system saves all records. Also if a employee no matter who they are requests a day, he will take away 2 days or just take them off the schedule. Money is always coming up missing from deposits after it leaves the store and the staff and supervisors are blamed when it is clearly happening when the owner or his wife picks it up. The harrassment is to the point that the staff and Management is in a low point. There is so much that can be said but if you go to corporate it is turned around on you or it gets turned on you to where you are the one that is doing this. Tim Hortons has a recruitment and retainment program but they clearly do not read what they write.

I would like to know why Tim Hortons has decided to now brew tea..What was wrong with the tea bags??? If it aint' broke why fix it..??? I think this is just their way of making more money... and if that is the case then why not charge for the different sizes.. I cannot believe that I am paying an extra .50c for someone to brew me a cup of tea.. So much for freshness..

Thanks

Yes Nancy Steckly.

I will second your comments about the brewed tea.

For one it sucks; It taste terrible and I will not spend 50 cents more for this new idea.

In my books they just lost a customer.

Thanks

Yeah, that brewed tea is really disgusting. I no longer go to Timmys and I was a regular customer(at least twice a day). Also I didn;t know hot water cost so much...is that the reason for the outrageous increase of 50 percent. Tim Hortons is all about how to put more money into their pockets and that's the reason for the brewed tea. I know they have lost sales down here in Windsor, Ontario.. anyone I have talked to about the brewed tea and price increase have said they would not return to Tim Hortons....so in the end they lose....

i went to tim hortons yesterday with my 8 month old daughter( i needed to heat up her bottle). i bought my regular coffee and was very diappointed to find a fly in my coffee. i took it back and told the server, she never even poured out the rest of the coffee, that was left in the pot. i thought somebody would even say sorry, but no. i asked for the manager and "she just left". never again will i drink tim hortons coffee.

hello I stopped at tim hortons on renfrew ont. to get a bagel and craem cheese . were the girl was taking the bagels from off the counter flies were crawling all over them when i suggested covering them she said it was a busy time off day. what has that got to do with the flies.would covering them not protect them .also we stop at different times at tim hortons and i have yet to see a clean washroom . the next time i go and they are dirty i am going to call the board of health. could you please answer this email and say what you plan on doing about these concerns thank you .

I plan to purchase a Tim Hortons (franchise) and I need to know the stuff that does not appear in the promotional brochures.

Is there anything I should be aware of?

Do the franchise owners really make as much money as everybody thinks they do?

I do alot of traveling and drink alot of coffee also buy lunch at Tim hortons.I was very disappointmented at the tim hortons in Vineland.It is so dirty you can't even see through the glass counter and the flies are taking over.I can't believe the manager does not see this.Hope someone will look into this as its the only one in vineland, we have to drive to beamsville to get our coffee.

Has anyone checked out the tim hortons in vineland and when shall we see it cleaned up?

Hello,

Can some1 tell me how old you have to be to work at Tim Hortons? If some1 could plzz tell me that,thats would be awesome

THANX :-)

I would like a reply

hi, we have several tim hortons locations in town but the one thing that bothers me is do they all have to have no manners to work there? the people in these places never say thankyou, and the drive thru is just horrible, they have dropped coffee down the side of my car, they hand you your coffee and never even speak, when you go in to get coffee it is like an all day event, then they have the nerve to put a sign on the door that says they can not take debt due to keeping up there fast service! service can be faster at a steak take out, i would like to see people with manners work here, thanks for listening,

I work for Tim Hortons as assistant manager. I will say that I work there for a job. I am not there because I love it or all that bull ....!!!! I do my job well I like to think, but I am so sick of the constant abuse a lot of the staff has to take. It is so busy all day long, they make min wage and work like dogs. As assistant manager I am to make them "work Harder". I find it very hard to be forcefull on min wage workers. Sometimes I wish I could tell them to take a half hr break and relax. I wish I could make it more of a fun environment for my staff -but I got to follow Timmys rules. I find it to be a very sad place to work for all those poor min wage workers. And then the owners come in and look around and leave again. Like to see them get out there and be serving customers for 8hrs straight a day with a "timed to the second" break. The work like dogs and they cannot even make it on the wage -slave labour. I do not support how timmys treats any of there employees even though I do it for a pay check! Once I am done school I will never work for timmys again. And not to mention the poor people have to wear those most terrible uniforms -gee, can't they come up with something a little more in style.

Frusterated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have a question. I live in Bathurst NB, I've had coffee from as far as Northern Ontario and up to NS. I've never realy had any complaints about service or quality. I travel towards South Tetagouch every day and this Tim's makes the worst coffee. On an average I get 1 good coffee's out of 10. Now I could go to almost any other Tim's in Bathurst NB and get a good one,but then I would have to go out of my way I don't know if their employee's drink their own coffee but if they do they must have no taste bud's. I think all the problem is that they don't hold down the suger button on the automatic dispencer long enough. If someone in the area that own's one read's this could you pass it on,

P.S Their is a building with over 100 employee's and most of them that go their would have the same complaint. I'm not fussy I just want a good 3/3

Thanks, Happy Holiday's To All

I was wondering about you wonderful advertising campaign for Tim Horton’s 40th anniversary mug. Instead of spending all the money on radio and TV ads, maybe you should have actually had some mugs ordered. All I keep hearing from the stores are that they are backordered and the next truck will be in on Sunday.

Good job

hi there.... my husband purchased me a Limited Edition coffee canister, on Dec. 26, 2004.....why was the price slashed out with a black marker?it ws originally $10.49, but a black marker now says $12.49 ??? Just a mark up for Christmas????? this is ridiculous..

julie k.

I was wondering do you hire the slowest people on earth to serve your products? It seems everytime I go into tim hortons at Fiesta mall I have to wait at least 10-15 minutes for service.. This doesn't seem quite right! Maybe I should take my business to a competitor who knows how to address this situation and make changes ...

Hi, I am a Supervisor for Tim Hortons in Alberta, and our store just opened and we are extremely busy. We get a lot of Rig boys who want their lunchs and what-not. Believe me, our paychecks are not the best. As the volume of customers gets higher, we are expected to keep up with it, with no more hiring going on, well i finally took 5whole days off( not holidays) because I felt as if I was burning out. Well I think customers and employers should realize just how hard the staff are working, and show a little appreciation towards the girls (and boys) behind the damn counter!!!

Hi, I am a Supervisor for Tim Hortons in Alberta, and our store just opened and we are extremely busy. We get a lot of Rig boys who want their lunchs and what-not. Believe me, our paychecks are not the best. As the volume of customers gets higher, we are expected to keep up with it, with no more hiring going on, well i finally took 5whole days off because I felt as if I was burning out. Well I think customers and employers should realize just how hard the staff are working, and show a little appreciation towards the girls (and boys) behind the damn counter!!!

I'm a supervisor at a Tim Hortons store in a thirsty town in Ontario,and I find it embarassing to work with all but a few of my co-workers. Unfortunately the rest of the thirty or so employees(including management) are completely incompetent. Manners are non-existent. They do not request the total for an order, but instead they demand it.They do not acknowledge the customer politely,but harp at the customer for their order.If a customer is not previously aware of current promotions,or is being dictated to the staff treats them as if they were retarded. Our customers have come to expect substandard service accompanied by rude behaviour and frequently expired product.Of course as a supervisor, customers hold me accountable(which I understand)although I am unable to correct matters since the management behaviour is not that different from that of the regular employees. I was excited to learn about the high level of Tim Hortons standards when I was hired a couple of years ago, however at this store it is more often than not a requirement to NOT follow standards. It is very disappointing to know that regardless of how well a person may adhere to the strict standards, all that will be recognized is how inconvenient it is for them to do so. Our district manager frequents our location almost monthly and I find that even his evaluations are oblivious to the reality of what is really occurring. Uniforms are incomplete, jewellery is beyond what is permissable, hair is usually not contained properly in a hair net, hand washing is almost a miracle,time and temperature logs are rarely recorded(although he gave us a good mark for our freezer log which is clearly a month behind),and the managers and employees argue with customers freely. The drive-thru is more of a social life than an express service. I would find it relieving to have one shift where the managers would help by following the rules and not being poor examples themselves. Gossip about employees,co-managers,or owners with customers and other employees is ridiculous. Yelling at customers is so wrong I can\'t convey it. It is extremely disappointing that a store with such potential is managed so poorly that customers and businesses have created their own \"pet names\" for our particular store and the people within. Customer comments are disposed of rather than considered.Hiring responsible adults for this location has become nearly impossible due to the reputation of this store. Only students apply now because of their classmates.(The job is now playtime)I feel that going to work is now more similar to kindergarten. After much consideration of the managers, supervisor,students, and full time staff that I work with there is no hope.

It would have been wonderful to work for a corporation with competent management and honest policies rather than being degraded on a daily basis by working with these deplorable people that cannot be helped.

Too bad I enjoy this industry!

i visited the Tim Hortons store in port hope ontairo off of the 401 on ontario street at the shell station at least twice a day for months and have complained about thier never having tea bags and i find that the steeped tea taste like coffee and is always cold the staff do not understand the diffrence between tea coffee milk or cream for example i asked for a triple triple with milk tea bag in and i get a cup of cold water and cream in it or they just give us tea with nothin in it and they never have donuts

I'm sick of paying and saying thank you to the person serving me and not getting any response at all. At least grunt... if this is because your job is bad... GET A NEW ONE. They have a high trun over rate to start with. If it gets worst they'll have to take a look at the staff problems.

Hello, I was just wondering if there is any way I might purchase some of the 40th Ann. mugs. I won a Tim Horton's gift basket from a local radio station with one mug in it. After seeing the mug I would like to have a few more for a set of them. I have checked the local stores and they all say there aren't any more. Thank you in advance for any help you may be able to give me. Sandy

I work at a Tim hortons in Prince Rupert. I was sad to check this site and see all the negetive comments. I believe that even one person CAN make a difference. In my store I enjoy going to work. Teamwork is promoted. I am in the midst of a medical process where I had to take off 2 weeks and then work scaled down shifts. I felt and feel very supported not only by my co-workers, but also by management, and the owners. If we are overwelmingly busy the owners have no problem coming out of the office to work beside us!There is an open door policy that I am very comfortable with. Yes, we work very hard there. We are a very busy restaurant. I see respect shown to each other and to the customers. Infact we were required to sign a contract to place the customer and our attitudes to the customer in the proper pespective. Customer comes first. They are why we have our jobs. I take pride in my work and my work place. I am proud to be a part of Tim Hortons and a positive part of each persons day as they walk in our store each day several times a day! I can only hope that the people that work in these places where they are not happy will take the proper steps to have their complaints heard not just whine about it. DO SOMETHING> there are numbers if you check the C.D.'s and or the complaint harrassment policy posted in your stores that you can call and reach head office. I read this page and if I and never beeen to a Tim Hortons I never would, thus missing out on a possible wonderful experience. Tim Hortons took a chance on me after I had been out of the work force for awhile as a mother. I, for one am grateful. I have dreams that are coming true today as a result of my interactions and my working at Tim Hortons in Prince Rupert B.C.!!!!!!!!!!!!!!Keep up the great work guys! We get what we put in.Thank-you Devin and Laura for providing such a wonderful place for me to work! Thank-you to the customers who took the time to post your comments positive or negetive. Thanks to You we now know where there can be improvements.

i am vary disapointed with one spasific tim hortons on the corner of strosberg and fisher halmen in Kitchener I have been at hundreds of hortons but this one takes the cake i am in here at least twice a week to get gas and a coffee for the past 3 years now! the people that work hear in the morning and they are all the same for these years seem to have an atatude there is not one time that i am in there that they are polite they are ither giving some costomer or student a hard time evan myself from mouthing off when i ask for my cup to be full ir asking for an extra sugar but what realy ticked me off was two days ago i drove up to the drive through window to ask for a coffee and there was no one inside or in line outside but clearly 3 workers standing inside talking the same workers as always you seem to recognise these faces after you have been rude to so many times....as i aproched the window a the lady pointed her finger to the drive through specer at the other end of the lot and turned away to continue her conversation i taped my horn she again pointed her finger and turned away i sat there for a moment asking my wife what is wrong with these people every time i come here ? then the lady saw i was still there aproched the window opened it and yelled at me SIR THIS IS A DRIVE THROUGH YOU HAVE TO GO TO THE SPECER TO ORDER... WELL THAT JUST FLOORED ME WHEN THERE WAS ABSOLUTLY NO ONE THERE IN LINE... THAT I NEED DRIVE TO THE END OF THE LOT AND BACK AGAIN TO MAKE HERE HAPPY... WHAT KIND OF PEOPLE WORK AT THIS HORTONS SHOP WHAT EVER HAPENED TO THE COSTOMER IS ALWAYS RIGHT? I WILL NOW NEVER GO THERE AGAIN

THESE PEOPLE NEED A WAKE UP CALL FROM A TIM HORTONS EXECUTIVE! PARDON MY SPELLING!

I would just like to say I too usually recieve good service at the location by my residence. I have heard as to your commercials and such that everything is baked daily, thus fresh. On my drive to work I thought I would stop by and get a coffee and boston cream donut, my favourite. I get everything and am on my way to work, eating my donut. The donut tastes a little weird, bitter, I take another bite and it's even more bitter. I look at the donut and it seems fine, inside is ok, the underside however had patches of green mold, which I'm assuming is the bitterness I was tasting. I had time so I turn around and go back to this location, donut with 2 bites in hand. To my dismay I present the employees with the donut I purchased 15 minutes ago, and they say that I didn't get it there I must have had it in my car for a few days(mind you even though I was driving I walk into the gasbar to get my coffee's because I have a friend that works at the gasbar I chit chat with). So I was only there 15 minutes ago, had bought my moldy donut face to face, and this is the service I get. I had really expected more and hope things like this are corrected.

I can't believe that people on here, who actually work at Tim Horton's have the thought that they count. You work at Tim Horton's, you aren't allowed an opinion, your only opinion is "Is that all sir?" and think whether or not I'm done ordering. As for everyone else here, I too dislike Tim Horton's. The only time I ever use a Tim Horton's is to take a shit, I don't flush, and I sometime's use the urinal, except twice when I used the sink, but I had the runny shits thought that would be easier. I bet that this post will remain here for at least 30 days before the "Timmy's Tech Guy" swoops in on his 486 and deletes this post.

Am I the only one who thinks the Tim Horton's commercial with the older lady admonishing the two young business yuppies about proper lunch is disgusting? I hope Hortons did not pay a lot for the workup of this ad. I am boycotting till they remove the commercial. Surely they can do better.

Oh my goodness,,do you mean to say that they are charging a higher price for a larger cup of tea?

But it's only Hot water and tea right??

But wait a sec ,,isn't coffee hot water and coffee?

There should be a revolt,,just imagine,,a higher price for a larger cup of coffee!

How dare they make money!

A business isn't supposed to make money! Is it?

Where do i start?! Hmmmm..... As far as poor service, this has nothing to do with Timmy's as a whole, but more store level. If you have a problem speak to the management or store owner of that particular store, if you reach a dead end phone head office in Oakville ON. They in return will contact the district manager of that area and he/she will be in contact with the store that is in question. Bitching about it on here or refusing not to buy another coffee or doughnut does nothing! ..... If you win something in the roll up the rim contest you own it! A truck...you own it, NOT a 1 year lease, you just can't sell it in the first year.... the bike is yours, the TV is yours etc etc. It's not rock science....do the research, you have internet access to post in here so use the internet to gain information to your questions! TimHortons.com As far as the brewed tea, don't buy it if you don't like it! Almost all stores still have tea bags of all sorts!! When ordering, how about being polite yourself... How's "Good morning/Goodevening etc. could i please have a large 2/2! It goes along way! As far as minimum wage, so what!! Get another job then! Why in hell except a job that you know before hand what your going to be making then turn around after being hired and bitch about it! Makes no sense! I heard Timmys offer it's employees benefits, benefits are good no?! And there are continued raises and bonuses throughout your time at Timmy's, so what's the fuss! Smile, pour coffee, gain customer service experience, cash experience, supervisor/managemnent experience then choose to either stay or move up whithin the company, it's all about choice! If you don't like it then leave, and don't put your sour mood on someone else that's coming in for there daily stop! Anyways.... i have to go now, it's time to get in my truck and goto Timmy's for my coffee although i have coffee sitting in my cupboard, i choose to get a roll up the rim cup......damn another "Please Try Again" ahwell, if they could only fix that problem! Ha!Ha! *Wink*

(Waterloo, ON)

wow. I'm writing a report on Tim Hortons promotions for my marketing class @ university, and have never heard such negativity about the franchise. Considering the thousands that are served each day, mistakes are bound to happen... however, staff should definitely be held accountable for any rude or impolite behaviour.

While 'Roll up the Rim' cups certainly generate excess garbage, just think of the pollution caused by the emissions of 10 cars constantly idling in the line of the Drive-Thru!

Tim's saturation in some cities is just disturbing. With convenience, comfort and canadiana also comes conformity.

I was at Tim Horton's in Northbay near the canadian tire, I ordered a doubledouble from the drivethru from a hidious obese woman(christie) who was very rude from the start. when I complained that there wasn"t enough sugar she told me to f--off and go somewhere else. I wonder how poeple like this can maintain employment at this establishment, is there no supervision? I will be "going somewhere else"

i recently worked for a tim hortons but i did not show up for my next shift i ended up leaving town a relative was very ill and could not call in. so i guess i lost my job anyways it has been a few weeks and i have not recieved my last pay was wondering y?

I am a fourth grade teacher in Hamilton and everyday I have an extra-large Tim Hortons coffee. My students have discovered over the course of this year that a Timmy's coffee is my favourite way to start the day. This year, I even received a couple of tins of coffee for Christmas from my students. Even though they do not drink coffee, my students also start their day with a Tim Horton's experience. During this current "Roll Up The Rim To Win" promotion, my students have found excitement and great pleasure to see me roll up my rim. They give me a drum roll just as I am about to roll and if my rim is a winner, they do not get homework that evening. This in turn teaches them the concepts of patterning and probability in a fun and exciting way. If you are a Timmy's fan and a teacher, I would encourage you to include your students in this fun mini math lesson. Since we have been graphing my Timmy winnings, my students and I only wish that we could be "rim winners" more often.

RE:"You Bitches" and all you other customers with a beef.

You know what? You're attitude isn't that great either all the time. Seems all these customers (or just these simple asses who make employee life hard by messing up the washroom) think that because you're on the other side of the counter you have this god given right to treat employess like dirt. The thing is you people don't seem to understand what we have to deal with in a day. "My coffee is wrong" therefore you're going to scream at me about it. Well you know what? You go ahead and make the number of coffees I do in a day and we'll see if you make any mistakes. We can't help it if everything isn't perfect. No one seems to understand the insane workload we carry. Your life won't end because you had to get your coffee replaced; and if it will then you need to get some help. Drive-thru has to be in and out in 1 minuted and 20 seconds. That's why we insist at that you order at the box. That's why when you get to the window after driving on through we ask that next time you order at the box even if no one is there simply because we need time to get the coffee ready; especially if there's only ONE person there at the moment. Besides, you order three bagels at the window the poor sucker who ends up behind you is going to be waiting for 5 minutes because you're not observant. It's not like we're sitting on our butts. We have to do more than just make the coffee. We have to make sure there's coffee. We have to make sure there's cream and sugar. We have to make sure the garbage isn't over flowing. I mean we hardly get a break so don't get all angry because your coffee took 3 minutes to get to you.

For all of you who don't like steeped tea: fine. Don't order it. The less it's ordered the less chance of it being kept around. Write to head office if you want. Just don't rant to me across the counter about it because, frankly, I didn't invent it and it's not my fault you don't like it.

Oh! and as for crappy product? Don't yell at the poor counter girl over it. She didn't make the doughnut. She didn't decide how it should be made. We're happy to replace it for you but bitching and yelling at us isn't going to get us to move faster.

I'm just so sick of all the damn abuse I recieve on a daily basis. Just because you have one bad experience with an employee doesn't mean you have to drag us all through the mud. The most important thing for you people to realize is that the _nicer_ you treat the staff the farther they'll go out of their way to help you.

Sincerely,

Pretty damn disgruntled

Oh and just to give you an idea of what dimwits like "You Bitches" make us do. Some guy decided his fecal material would make great art work on the mens bathroom wall. So you want your coffee with a big wide smile after someone had to clean that up? We're not robots.

Well, first, I work at Tim Hortons. I enjoy my position and duties as it constantly keeps my mind on everything from production, to 'window time', to Soup & Sandwich, to customer service.

I certainly do understand both sides of the bad service you may unfortunately experience at any 'grab & go' restaurant. Today even a customer (who comes in about once a week) said "I paid for an extra large coffee with triple cream, triple sugar. Nothing more, nothing less." He didn't yell, but it was all in his tone. Later on today, I had someone going through our DT say "wow, that was fast," and she smiled and said thank you. It's those customers which make my day.

I work at one of the busiest Tim Hortons in BC - and we take pride in the hard work it takes to have the #1 DT time in BC. And with being in the finals for Always Fresh for 6 years running, winning thrice, sure, the owners expectations are high and things may seem a little hard, but it's worth it. Everyone takes pride in our reputation.

I have a customer who travels over 15 km to our store specifically to order cookies because she also buys dinner at the same time, and enjoys our clean, fast and friendly atmosphere. Never is there a day that goes by that I do not feel good I work there when I start. Mind you, I do have other 'feelings' when it's-a-plunging-the-toilet-I-go, :oP

Sure we're pushed at my store, but with good cause. Employees are always made to feel equal. We have an ability to have input through our Employee Advisory Group, and the Open Door policy is actually open! Regularly I can freely talk about matters such as time off, hours, and matters outside of work. Our June, and especially Christmas, staff parties are more than a thank you for our hard work. Hey, who would turn down an NHL game?

There's always negativity, and all of it spread internally by those not on top. And those negative people not on top, spread it to, unfortunately, customers.

I just spent some time reading this message board and felt that possibly my comments would serve as another point of view. :o)

Have a good day! (*Smiles*)

That last poster should get a job at Tim's PR department (if he's not already working there, that is!)

I just came across this page... wow is about all I can say. I don't really feel one way or another about Tim Hortons, the coffee usually tastes burnt, the muffins leave a funny after taste, and the staff can be a bit moody... but all and all what can you expect from staff who get paid minimum wage, get yelled at by caffine deprived commuters over too much or too little cream in the coffee, and dealing with crap on the bathroom walls? They rarely get tipped and more often than not get crappy hours. I go in occasionally but don't expect any thing spectacular from them, I do expect my coffee/tea to be hot and my bagel toasted when I ask for it toasted, and it is always done. I have been going a little more frequently lately on the way into work and usually on my way home from work for a cup of tea to go, I usually order steeped tea so I can grab it and go and not have to mess around in the parking lot with tea bags and milk and sugar. I went into the Timmies by my boyfriends work today and asked for an extra large steeped tea, I was informed that they were out of it but would have some shortly, I said I didnt feel like waiting and that regular tea would be fine. Last time I checked regular tea was $1.15 with tax (any size) and it was the same price as the steeped tea. I just asked politely when that change came into effect and the girl walked away and didnt come back! I shrugged it off and left, I honestly didnt care a whole lot because if the price bugged me that much I would have just left and made my own tea at home. I was just surprised that she walked away and didnt come back!

I guess I can say from working as a bartender, that when it isnt up to someone to clean up after themselves they will make a mess, and it is unfortunate that the people who need these jobs to support themselves or families end up with the "shitty" jobs, Kudos for being able to put up with it, and for being able to put up with disguntled people who freak out over cream and sugar.

No point in getting mad at the counter person, they didnt make the muffin, or the leaky cup or the dirty bathroom.. take it to the ones who are responsible.

I do find it sad that I have bought over 30 cups of tea/coffee in the last couple of weeks (mediums-extra larges, as I have been told that the bigger prizes are in the extra large cups) and still havent even won a cookie or a muffin!

Did anyone ever figure out if they actually did print the winning labels on the back of the roll up the rim cups? even when they say "sorry please play again"? just curious!

Hey Stan, thanks for the laugh regarding being in the Tim Hortons PR department. :o) I am a supervisor at a BC Timmies.

Farrier Chick, I believe it is simple rumour about seeing a winning tab on the opposite side of where the big arrow says "Roll up here". The contest cups are produced by an independent company. Hence the different lids we also get from them during the promotion. Tim Hortons would, for the next year's promotion, use a different cup manufacturer if this rumour was at all true.

I am interested in where you purchased your tea, as since the steeped tea's introduction on August 7/04, tea is priced according to size. $1.16 med, $1.34 large, $1.50 x-large.

My sister's fiancé also has purchased multiple coffees, about as many as you, and has not won a single food prize! Most of the prizes are in large, then x-large, then medium.

Yay, RUTR is over half done - as all customers jokes I hear these days are: "This is the winning cup, eh?" "Can I get another cup if it's not a winner?" "I WON!(loud exclamation) *hands over a donut winner*" I still find a way to put on a cheesy smile and state "possibly!" "could be!" "hopefully!" etc...

Although, a gentleman in his 40's was excited when he rolled at our store and won a Coleman Camping Package. I actually did feel happy for him. Then...he got confused as I explained things, heh. Photocopy tab? Registered mail? Where do I want to pick it up?

Anyways, I'm happy to answer any Q's you may have. Cheers.

"Enjoy Timmies" really has the corporate lingo down. It's obvious that the franchise has a very effective training program for its supervisors.

Here on PEI there are 16 Tim's stores of varying sizes (one is in a gas station, one in a hardware store, one is open in summer only, one has no inside seating) for 137,000 people.

One of my employees has won the camping package (she only bought 6 coffees!). I've won two donuts in about 18 coffees, so I'm not as lucky. I must confess that when the first Tims opened here in 1975 or so, I couldn't understand how a place that served only coffee and donuts would stay in business. I figured they would be busy only between 10 am and 10:15 each morning!

I worked at tim hortons in bradford. I found the staff amazing to work for and the customers were always pleasant at least the ones i got were. last feb. i had to quit my job and relocate to kitchener i have been applying at several tim horton out here and i was basically told i had too much experience or i was too old. well i dont think 46 is not that old, i dont care about the rate of pay i just ejoyed working there. Its pretty bad when you are over 20 they wont give you a change at least that is the impression i get. but overall i think it is a great place to work.

I'm sympathetic to Farrier Chick's "what-do-you-expect-from-minimum-wage-workers" perspective, but I think if those workers weren't (however understandably) angry, apathetic and/or alienated they would realize that it isn't their customers' fault that the world is as it is and has jobs as it has and everybody might as well do what they can make life nicer for everybody, even at the risk of some manager thinking you are some kind of true believer in the motivational blather of the employee training manual. I say strike and picket when necessary, but don't poison the donuts.

Whne we live in a world of Thatcherite politics do you truly believe that striking and picketing by the workers of Tim Hortons is feasible? These workers are making minimum wage!!!! They are barely able to survive let alone give up that wage to fight a corporate power that would not tolerate dissent. Maybe poisoning the donuts is the only way to go...it would effect the customers directly, rude manners are simply something that can be bitched about on the way out the door. It is the customers that hold all the power in this relationship. Is it possible to rid yourself of your bourgeois mentality and maybe go picket and strike for these workers yourself. It is the working class that holds all the power in the western world! Putting all the accountiblity on the workers is tantamount to saying "Let them eat cake!"

It's harder and happens less nowadays, but customers can indeed wield power by honoring picket lines and the media can wield it by publicizing them. Also, does it not stand to reason that employees will win more solidarity with everybody else if they demonstrate with signs instead of poison? Anyway, I think a more accurate English translation of Marie A.'s line would be "Let them eat donuts!"

'course you can be legally fired for organizing under the contracts that many minimum-wage employers use, at least in the states.

To the oomplainers

Had you ever worked at a Tim Hortons, you would know why you get scowled at! People who pull up to the drive thru: WE CAN HEAR YOU, we can hear you as soon as you trip the alarm, because we are forced to wear ear shattering headsets for hours on end. This means that when you make your comments about "that bitch that served me last time" - we HEAR YOU. This is WHY you get bad service.

Also, some of you have coffee addictions. You should seek help, instead of yelling at the girl at the counter for taking too long. We are doing the best we can. However, it is a very small work space and we only have two hands. Also, Timmy's is notoriuosly bad for booking in shifts without 8 hrs in between. So the girl who is rude to you at the counter probably hasn't slept for 8 full hours since last christmas. Not to mention that we all have families and lives we have to go back to and deal with when our shifts are done. You try getting home at 1am, being up with a baby and then having to be back for 6:30am, and we will see how cheerful you are.

DO NOT BITCH AT THE GIRLS, WE ARE DOING THE BEST WE CAN.

You get crappy service because you treat employees badly. Do not assume that because we did not anwser you on the drive thru right away that we are not doing anything. The truth is quite the oppoiste. We are very busy serving the lunatics at the counter and due to understaffing, we can't get to you right away. At my Timmy's people would shit in the urinal, and geuss who had to clean that? for minimum wage, might i add. So,becase someone has a poor sense of etiqette, i have to spend 30 mins cleaning the bathroom.

In summation, if we are bitchy, it is because we are tired, overworked and underpaid. Thank you for reading

Ann:

Nice to know someone else isn't as ridiculously frustrated with stupid and overall crappy behavior of customers. Hasn't slept for 8 hours since christmas.. haha I work 6 to 7 days in a row ALL THE TIME. I'm at the point where I'm so tired I'm stupid but no no I'm TRYING to screw up the coffees oh yes because I really want to get yelled at. Grab a brain I say.

They pull up to the drive thru.. we have a timer.. not even 3 seconds.. "HELLO? "HELLO!?!" loud obnoxious voice as of we're trying to ignore them. Give me a break. We're always doing something it's not like we're sitting on our asses admiring the wall.

And here I thought patience was a virtue.

This is for Kevin about the spoons at TH... maybe in some stores they do like Jeff says,but I used to work for TH and that's not how it was done in that store.The 2 spoons used for stirring sat in dirty water forever.I started a shift in the afternoon and went to stir coffe and the spoons were sitting in cloudy, disgusting water so I started to dump it and got in trouble wit my superviser telling me not to waste time on that.When they do put ice in the cup,the cup is only dumped out and then ice goes in.The spoons and the cup rarely see the dishwasher or soap for that matter.Also there is no spoon dedicated to refill cups... that's a fairytale!!!

I work at a BC Tim Hortons. I know that it is not of our utmost importance to have a 'slush' mixture in the cup with the stir spoon. However, at least once a shift I do ensure they are dumped, washed, and sanitized. Then they are refilled with ice. We are to use a stir stick or unwrapped straw to stir refill cups. There are always breaks in orders to be able to do this at any time of day (excluding Friday and Saturday sometimes)

(not the same as the above signed "Kevins")

The infernal UP-SELL!

There is only one thing I'd change about Tim Horton's if I could -- the infernal up-sell.

Everyone knows the menu (or is pretty well versed). When I say "medium black please" what's with the "Would you care for a hot fresh baked free-range corn muffin with billybong sauce droozles?". I sincerely hope customers don't add these items to their order just because they are prompted because this gives Tim's the economic reasoning they are seeking. If we just say "no" then the extra time used is at least as much at their expense as it is at ours.

But, time is not the point. It's having to extract one's brain from whatever worthwhile thing it was doing (even just relaxing) to answer a question which needn't be asked.

I find myself at Robins a lot more these days because of the up-sell. At Robins they don't introduce themselves by name (which I occasionally get at Tim's) but the don't bother with the total cost information which either I can figure out because I'm frequently making the same purchase, or ignore because I'm holding a toonie, fiver, or some other even amount of money (and THEY are already holding onto my change anyway because they play the odds which works very well I think).

Yes, Ann, we know you can hear us and perhaps that's why you hear so many comments -- personal slurs are another thing altogether though. But if you hear "phuquin upsell!!" in your ear, try not doing it.

...hug a timbit!

We always purchase Tim Horton's products but recently we have been noticing changes at our regular franchise. It is located at Eglinton Ave and Midland in Scarborough.We have been getting wrong orders and leaky cups, half-filled cups and at times very bitter, also unable to get our favourite sandwiches, donuts, croissants, etc. Someone should really take the time and speak with the owner or manager of this franchise. They should be trained again with dealing with the public as they are rude and sarcastic. We have been very discouraged with products and people skills.

Thank-you

Kathy Rabey

416-265-5886

I am a regular at the Tim Hortons, on Maryland and Portage, in Winnipge,Mb. or was rather.Untill I saw one of the managers show some of the most appolling behaviour I have ever witnnessed.What occured was, early one morning, there was a group of people, one of whom apperently wrote (in sidewalk chalk)an obsenity on the wall. Apon being approached by management, the person who wrote the obsenity on the wall admitted to such. Yet, we all were barred although we had no knowledge of the event in question, and advised the management of such. What transpired next still has me extremley upset.Someone who has done worse, got their barring liffted.But if you happen to be a friend of one of the employees, aboriginal, or handicapped, you don't get an unwarented bar lifted? I feel that I am possibly being discrimminated against,and or slandered.If this issue could be addressed, or if someone could inform me on how to get ahold of someone who could address it for me, I myself would feel much better about this occurance.

I also forgot to mention that 2 of the 5 people who were in this group, have had there barrings liffted, now, my friend and I have also had nothing to do with this situation, so why is it impossible to get our barrings liffted. I have come to 2 conclusions, and I am not happy with either one. 1. I am aboriginal and my friend is handicapped or 2. We just so happen to be friends of one of the employees at this location. Now correct me if I'm wrong, but isn't it against some human rights act to discrimminate against a person based on who there friends are?

Hi I was just wondering if you could answer a question for me. My Mom works at a Tim Hortons Location and I was ondering what exactly does there Insurance cover. I am supposed to get braces but the only thing stopping me is my mom saying that Tim Hortons doesn't have dental on their Insurance. I don't think that is true but could you please help??? (^.^)

It is 7:30 p.m. Saturday night and I have just come back form the Timmy's at Meadowvale Towne Centre.

Never in my life have I delt with people that do not have a "clue" like the staff their.

Every single time since the store opened in 2004, I have NOT recieved a correct order.

From January on, I have kept a record of every time myself or someone else has gone for coffee at this location and every time they have messed up.

Between my husband and myself, we spend on average $20.00 a day at Timmy's. My husband is on nights and I work at 6 am. I love that this store is so close, but I think I am going to have to go back to the one at BATTLEFORD because the people are more friendly and they make sure they get you order right.

Maybe some changes are in ORDER.

Good morning I am writing on behalf of Peter Monette who lives at 423 Hatfield Cr. Orleans K1E 1M9. On the evening of Saturday, May 7, 2005 at 1:45am Mr. Monette pulled up to the drive thru at the Tim Hortons on the corner of Innes and 10th line. Mr. Monette a long time customer of this Tim Hortons was denied "Decafe coffee". Mr. Monette order decafe and was told that they did not have any and that they would not be making any as they don't sell any at that time of night. Mr. Monette states that he spends at least $60/wk at this Tim Hortons. At the time Mr. Monette requested this service he states there were no clients in/out of the store waiting to be served and he feels that Tim Horton's is providing False Advertisement. False Advertisement as Tim Horton's adverstises a fresh pot of coffee is made on a regular basis, so why was this customer denied the service he was requested. Please address this issue to Mr. Monette at the address provided. Mr. Monette is very aggreviated and will take this up with newspapers if this matter is not dealt with.

Hi again, I posted a note on here a couple of days ago about If a Supervisor in Tim Hortons has Dental Insurance? If anybody knows this answer it would be greatly appreciated if you could write me back an e-mail at i_got_attitude25@hotmail.com with your answer.

I just happen to stumble on this site.I find it very interesting and entertaining.I cannot for the life of me understand why people are so obessed with complaining and or critize every little going ons,that occur at a Tims.I work at a Tims and it is a great job and good pay.My bosses are fantastic people,they stand behind us 100%.Of course you get the odd people that complains ,but it is part of every job.The only diffence is how your complaints are addressed.Most employed person that are working there are students trying to make monies for their college funds or for spending money.They do not have any work experience with dealing with complaints or rude customers.They are still working on their lifeskills.

To all the people who received any wrong orders,at the location I work at ,we will gladly give you another product of equal value or replace the one that was given,probably 70% of time by mistake, because we do make mistakes.

I will rinse your travel mug even wash it if to dirty and we do change our spoons and put new ice,we do not use cold water but ice in our containers that holds these spoons.

Has for Mr.Monette,time are suppose to be put on the pots 20 minutes and then they are thrown out.At my location,which I work 11 to 7 am ,we keep decaffe on all night and is thrown out every 20 minutes if by any chance I didn't get the chance of making one ,because of other things I have to do,I will let my customer know that the time has expired and if he would like to wait while I make a new one he is more than welcome to wait or he can have a regular coffee that is still within the allotted time.Most people will wait,it take 31/2 minute to make a pot of coffee,very fast I would say.

The drive thru window is another sore spot for some people,we are timed on the orders we have to put thru,I do understand also that those are put on by head office,lets be realistic there is no way you can put out orders in 20 second but they want you to try and reach that goal if at all possible.This would be possible if only coffee would be sold at drive thru, but with the huge variety on the menu this is not possible.So please be patience, most people are ,thank you for that.

On to the upsell, we have to do that.We are told to ask you,I'm sure you know that you are at a Tim and you know why you are there but it's part of my job and I have to do it ,like you have to do yours,SORRY!

I have to say that 99% of the customers are very understanding,that sometimes we are under-staffed, are busier than other times ,and we try to have a smile on but you know sometimes its not there but maybe the next time you come,you will see how glad we are to see you.

Another thing that gets to me is how some past or present employee of Tim Horton complains,what I came up with is this,if you don't like your job leave,there are always someone waiting to replace you,that would appreciate the pay check and also these employees are not cut out to work with the public so be nice to yourself find a career/job, you would be more comfortable in.

In closing ,I will look forward of seeing all the travellers this summer and I'm happy to see all our regulars even thought I don't always smile I notice if you are not there.

Ps. Sara ,your mom got a booklet with her insurance.Look under dental it's all in there.Every employee had the option of having that insurance even owners and supervisors.

I work at timmy's and I must say I love working with the public but I really hate who I work with they are caddy and pathetic all they do it talk about everyone but themselves and complain about everything. Tim hortons is not the best company to work for but is not the worst neither. Managment is the biggest problem there is. They drink with the suppervisors and some of the day staff so when you do complain nothing gets done at my store the drive thru day staff talks and makes rude comments about almost every customer that comes through They complain about everything and anything there is one good supervisor and he should be manager and get rid of the one we have. Tim Hortons is not the best place to work but I have worked for worste. All customers are not nice but you know what you work with the public soak it up remember you are not always nice. That is your job to be nice. It is nice to have polite customers but it is not their job to be nice but your's is to be nice.

Hello I just come across this site by accident and I would like to make a comment. I was at a Tim Hortons in the town of Tecumseh Ontario and I must say I go through there every night at about 11:15 and I must say the service is great they say thank you come again and the girl is always so pleasant. I go through again at 3:00 am and the same girl very nice. Great service. Usally busy at that time from the other people I work with also goes through. I get off work and go through again can't believe I am at the same store. RUDE RUDE RUDE AGAIN. Drive thru they are so rude with such rotten attitudes. So I decide to go into the store this one morning having a bad day myself. Only to find nothing but rude again and I couldn't believe it. It was the manager that served me maybe that is why the drive thru service was bad. They are learning from management. I called and talked with the owner very nice man Vince. Said he was sorry and sent me coupons in the mail. I was off for 4 days went back guess what go through at 11:15 wonderful service 3:00 am wonderful service 7:00 am nothing different same horrible attitudes. I will go through at my regular times 11:15 and 3:00 AM. I will not go back at 7:00 I will get my coffee on Dougal and Tecuseh and I will be sure to let my co-workers know about the wonderful service!!!!!!!! I know not all customers are the best to serve but you know what that is your job dealing with the public and if you don't like it maybe find a different one. I am not asking for you to kiss my ass. But I am asking for a little bit of respect. If it wasn't for the customers you wouldn't have a job.